ATTENTION!
Adult ticket: from 10 years old
Child ticket: 4–9 years old
Infant: 0–3 years old
Tour conditions
1. Weather conditions and force majeure
The program may be changed due to weather, tides or other unforeseen circumstances.
Rain is not a reason to cancel the excursion.
The company is not responsible for loss or damage to tourists’ valuable personal belongings.
In case of a storm warning, the marine police prohibit small boats from going out to sea. In this case, a refund or rescheduling of the tour to another date is possible.
2. Participation restrictions for excursions
The following are not allowed:
Tourists over 70 years old (for safety reasons).
People with serious illnesses or physical limitations.
Pregnant women (at any stage).
If pregnancy is reported only at the pier, payment is not refunded, and the return transfer is paid independently.
3. Cancellation and refund policy
Free rescheduling is possible if you notify at least 24 hours before the start of the program.
For air tours and private programs: in case of cancellation, 100% of the cost is retained.
For group excursions: if you cancel less than 24 hours before departure, payment is not refunded.
If canceled more than 24 hours before the start of the program, 500 THB per person is retained.
In case of no-show, the full cost of the tour is retained.
If the ticket was partially paid and the tourist did not show up, they must pay the remaining amount (cash on tour).
A 50% refund is possible if a medical certificate from a hospital (for each tourist) is provided before 16:00 on the day of the excursion.
The remaining 50% is retained because transfer, meals, accommodation and national park tickets are non-refundable.
Phuket
