⚠️ ATTENTION!
Children under 7 years old are not allowed to participate in rafting!
Adult ticket — from 11 years old
Child ticket — from 4 to 10 years old
Infant — from 0 to 3 years old
1. Weather conditions and force majeure
The program may be changed due to weather conditions, tides/low tides, or other unforeseen factors.
Rain is not a reason for canceling the tour.
The company is not responsible for loss or damage of tourists’ personal belongings.
In case of a storm, the marine police prohibit small boats from going out to sea — funds are refunded or the tour is rescheduled.
2. Restrictions for participation in sea excursions
Tourists over 70 years old — participation is not recommended.
People with serious illnesses or physical limitations are not allowed.
Pregnant women are not accepted (at any stage of pregnancy).
If pregnancy is reported at the pier, no refund is possible and the return transfer is paid by the tourist.
3. Tour cancellation and no-show
Rescheduling the excursion is possible free of charge if you notify at least 24 hours before the start.
For air programs and private tours, refunds are not possible (100% is withheld).
For group excursions, cancellation less than 24 hours before the start is non-refundable.
For cancellations more than 24 hours before the start, 500 THB per person is withheld.
In case of no-show, the full cost of the tour is charged.
If only part of the amount was paid and the tourist did not show up, the remaining balance must be paid to the agent (in cash on the day of the tour).
A 50% refund is possible only upon presentation of a medical certificate from a hospital (for each tourist) before 16:00 on the day of the excursion. The remaining half is retained because expenses for transfer, meals, accommodation, and national park tickets are non-refundable.
Phuket
